Rooted in Refuge

Shop Hub

Good morning

Tap your station.

Team Goals · this week
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Crew Pace
Each person's pace this week and last, with how many they prepped, stained, stuck, bagged and packed. Who to praise, who to help.

Orders & customers

Customer Service
Today's to-dos from email
Daily · Juan
Answer Library
What the email bot may say: facts, prices, links
Changes go live on the next email
4th Street
Work orders and messages
Daily · Juan
Pack Station
Open orders, late first
Daily

Alec

Returns
Look up a return, check it in, see every return label we sent
When a return comes in
Alec Daily
What needs Alec today
Daily · Alec
What to Stain
Walnut or black for this week's pallets
When pallets come in · Alec
Receiving
A truck or box came in
When it arrives
Station Counters
Scan-to-count tablets, links and barcode cards
Set up a station
Station Links
Every station's link and QR code
Set up a tablet or phone

Juan

Juan Daily
What needs Juan today
Daily · Juan
Laser Cutting
Order sheets + cut file, made by themselves at 6 AM and noon
Daily · Juan
Schedule
This week's shifts
Weekly · Juan or Alec build it
Timesheets
Hours, late, missed punches, team codes
Jared, Juan or Alec (PIN)
Payroll
Check hours, type them into Paychex
Before payroll · PIN
Attendance Report
Late, no-shows, schedule changes
Weekly or monthly · PIN
Home Work Pay
Mag bags + laser sheets: photo, then get paid
Juan · when you bring them in
Mistakes
Log one, see the week by person
Anytime · Juan
Building & Shop
Fix it, replace it, or an idea
Anytime
Frame Count
Raw, stained, prepped
Weekly · Juan · Wed
Supply Walkthrough
Plenty, low, order now
Weekly · Juan · Wed
Supply Order List
From the last walkthrough, by supplier
Weekly · after the walk

Management (Juan and Alec)

Company Values
Our values and non-negotiables; talk it through with Claude
Jared, Juan & Alec
Daily Report
Log mistakes and good catches
Anytime
Daily Feedback
What went well, what to improve
Daily · end of shift
Weekly Report
Praise, mistakes, lessons
Monday · whole team
Targets
Station goals, reviewed weekly
Weekly · Juan or Alec
1:1 Meetings
Notes, attendance, pace, growth; tell the hub
Weekly · Juan · PIN

Jared

Jared Daily
Sales, orders, the team's week, what's waiting on you
Every morning
Photo Prints
Every photo print, Rooted and 4th Street: To Print. Drag to Printed when done
Every print day
Holiday Week Plan
Ad spend, sales goal and what to do, day by day and week by week
Every morning
Ads
What's working in Meta: best ads, statics vs videos, new launches
Updated every morning
Email & SMS
Klaviyo results: campaigns, flows, what's working
Updated every morning
Goals
30 days, 90 days, 6 months, 1 year
Weekly · Jared
This Week
Arrivals, watch list, targets
Time Clock
Your 4-digit code: clock in, breaks, clock out
The shop iPad has its own

Team

Training Videos
How to use every part of the app
Anytime
Shop Training
How to do each job in the shop, with video
Anytime
Roles
Who does what, who to ask
Time Off
Ask for days off
Anytime
Suggestions
Ideas to make the app or your station better
Anytime
Good Catch
Caught a mistake? Log it for +10
Anytime
Messages
Message Jared, Juan or Alec
Anytime
Scoreboard
Today and this week vs target
Daily